BSNLs prepaid mobile users in Agra are going through a bad patch these days. Barely a few months after it launched the Excel Anant lifelong prepaid scheme in Agra, the company has gone short of mobile recharge and top-up coupons causing trouble to a large number of prepaid subscribers who are unable to recharge their phones due to unavailability of prepaid recharge coupons.
Understanding the gravity of the situation, Sudeep Kumar, deputy general manager, mobile operations, BSNL, said the problem arose due to a sudden break in the supply of recharge coupons from the headquarters in Meerut.
In Agra alone, he said, there is a shortage of 20,000 recharge coupons and top-up coupons of small denominations.
He said, at present, the company only had recharge and top-up coupons of Rs 560 and above.
In view of the tough competition being faced by the company from other private operators in the prepaid mobile segment, he said, it was imperative that the coupons arrived soon otherwise the company could lose its prepaid customers to other private operators.
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